Refund policy

If you need to return a standard item held in stock at our main warehouse because you changed your mind, ordered in error or it didn’t fit, please return enclosing a copy of your invoice and write the reason for return and a daytime contact number if we have a query - if you do not have a printer, please include an explanatory note with all your details so we know who to refund, otherwise returned goods will be quarantined.

Unless faulty, please return garments within 14 days of purchase to avoid any handling charges, beyond 14 days the following handling charges may apply:

• 15-28 days from date of purchase – 10% handling charge
  
• 29-90 days from date of purchase – 20% handling charge
  
• More than 90 days from date of purchase – cannot be returned
  

Any specially ordered items will need prior agreement if acceptable to return – each order will be dealt with on a case by case basis.

We cannot offer refunds under the following conditions:

• The item has been badged, embroidered, embellished or altered in any way
  
• The item has been worn, used or soiled in any way
  
• The garment was purchased more than 90 days ago
  

Return Address

Please send returns to the following address: Brit-Safe, 48 Tailors Court, Southend on Sea, Essex SS2 5SX, UK. Make sure items are returned in a completely resalable condition in original undamaged packaging where applicable - please do not tape directly to a shoe box for instance, but send in an outer bag or box so we can sell as new - otherwise we reserve the right to refuse or give a partial refund. 

We recommend you obtain proof of postage. Return carriage is at the customers own cost and risk - initial outward D&A where applicable will not be refunded on goods supplied correctly as we cannot get outward postage and wages etc back. If an item is sent in error or is damaged, then we will of course refund the D&A cost as well.

Any items returned without approval will be dealt with at our discretion – if not eligible for a refund we will hold for 14 days and then dispose of unless you want to pay return carriage costs. Our favoured charity shop for these donations is Fair Havens Hospice.

Accepted returns will be refunded against the original transaction type - we refund against the original credit or debit card used. Most are refunded on the day of receipt - we cannot be liable to any processing delay caused by your card issuer. We will exchange if agreed in advance and the replacement is available - we will reorder non-stock items on receipt of the original undamaged item in our warehouse, and a new D&A charge will be applied.

Please report any faulty garments or incorrect deliveries as soon as possible to sales@brit-safe.co.uk and our customer services will contact you to resolve the issue.